Vayro Shipping Policy

Last updated: 21 October 2026

At Vayro, we aim to make your shopping experience simple and convenient. We deliver our diffusers and fragrance oils across South Africa using Aramex couriers.

This policy explains how orders are processed, dispatched and delivered.

1. Delivery Locations

Vayro currently offers delivery within South Africa, subject to courier coverage and the availability of your delivery address.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods, promotions or public holidays, processing may take longer. If a significant delay affects your order, we will communicate with you where appropriate.

3. Shipping & Delivery Times

All orders are shipped using Aramex couriers.

Our estimated delivery timeframe is 10–15 business days, depending on your delivery location and courier operations.

Delivery times are estimates and may be affected by public holidays, weather conditions, courier delays or circumstances beyond our reasonable control.

The delivery timeframe communicated at checkout or otherwise agreed with you will apply, subject to applicable South African consumer law.

Under section 46 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), online orders must generally be fulfilled within 30 days unless another period has been agreed. If an order is not fulfilled within the applicable period, statutory cancellation rights may apply.

4. Shipping Fees

Shipping fees will be displayed at checkout before you complete your purchase.

Any free-shipping offers or promotional delivery rates will be subject to the terms clearly communicated when the offer is made.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

You can use the tracking details to monitor your parcel's progress through Aramex.

If your tracking information has not updated or your parcel appears delayed, please contact us with your order number so we can assist.

6. Incorrect Delivery Information

Please ensure that your delivery address, contact number and other shipping details are correct when placing your order.

If you notice an error, contact us as soon as possible. We will try to assist, although changes may not be possible once the parcel has been dispatched.

Additional delivery charges, where applicable, will be communicated transparently and handled in accordance with South African law.

7. Delayed, Lost or Damaged Parcels

If your parcel has not arrived within the estimated delivery period, please contact us so we can investigate with Aramex.

If your order is lost, damaged in transit or delivered incorrectly, we will work with the courier to establish what happened and arrange an appropriate resolution in accordance with applicable consumer law.

Please retain the original packaging and take photographs of any visible damage where possible. This may help with the investigation but does not limit your legal rights.

8. Failed Delivery Attempts

Please ensure that the delivery address is accessible and that the recipient can receive the parcel where required.

If delivery cannot be completed, Aramex may need to arrange another delivery attempt or return the parcel to the sender.

Any additional charges or redelivery arrangements will be handled transparently and in accordance with applicable law.

9. Contact Us

For shipping questions, tracking assistance or delivery concerns, please contact:

Brand: Vayro
Courier: Aramex
Email: vayrofragrancessa@gmail.com
Website: https://vayrosa.co.za/

Please include your order number so we can assist you as efficiently as possible.

10. South African Consumer Rights

Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded or limited under South African law, including rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Vayro — Elevate Your Everyday.