Vayro Returns & Refunds Policy

Last updated: 21 October 2026

At Vayro, we want you to shop with confidence. This policy explains how returns, cancellations, replacements and refunds are handled for purchases made through our online store in South Africa.

This policy is subject to the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and other applicable South African laws.

1. Online Purchase Cooling-Off Period

Under section 44 of ECTA, eligible online purchases may be cancelled without giving a reason and without penalty within seven days after receiving the goods, subject to the exceptions provided by law.

Where this right applies, you must notify Vayro of your cancellation within the applicable period. You may be responsible for the direct cost of returning the goods. Refunds will be processed within the statutory period, including within 30 days of cancellation where section 44 applies.

Certain statutory exceptions apply, including specific categories of goods that cannot be returned by their nature or are likely to deteriorate or expire rapidly.

2. Defective, Damaged or Unsafe Products

If your Vayro diffuser, fragrance oil or another product is defective, unsafe or does not meet the standards required by South African consumer law, please contact us.

Under sections 55 and 56 of the CPA, qualifying goods may be returned within six months of delivery, at the supplier's risk and expense and without penalty.

Where section 56 applies, you may direct Vayro to repair or replace the goods or refund the price paid, as provided by law.

Please provide your order number and a description of the problem. Photographs or videos may help us assess damage but do not replace your legal rights.

3. Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, contact us with your order number and details of the issue.

We will investigate and provide an appropriate remedy in accordance with the circumstances and applicable law.

4. Change-of-Mind Returns

Where no statutory return or cancellation right applies, Vayro does not offer additional change-of-mind returns unless expressly stated in a promotion or agreed with the customer.

Any voluntary return arrangement will be subject to its stated terms and applicable law.

5. Opened Diffusers and Fragrance Oils

We encourage customers to check their orders carefully and follow product instructions.

Opened or used products will be assessed according to the applicable statutory rules and the circumstances of the return. Opening or using a product does not automatically remove statutory rights relating to qualifying online cancellations, defective goods or other legally protected returns.

6. How to Request a Return

Please contact us before sending an item back so we can provide the appropriate instructions.

Include:

• Your order number.

• The item you wish to return.

• The reason for your request.

• Supporting photographs or videos, where relevant.

Please package the item carefully. Nothing in this process limits your rights under South African law.

7. Refund Processing

Approved refunds will be processed within the time required by applicable law.

Where reasonably possible, refunds will be made through the original payment method. The time taken for funds to reflect may depend on your payment provider or bank, subject to applicable statutory deadlines.

8. Return Shipping Costs

For qualifying defective or non-compliant goods under section 56 of the CPA, returns are at the supplier's risk and expense.

For eligible cooling-off cancellations under section 44 of ECTA, the direct cost of returning the goods may be charged to the customer.

Other return costs will be handled in accordance with applicable law and the circumstances of the return.

9. Contact Us

For returns, cancellations and refund enquiries, please contact:

Brand: Vayro
Email: vayrofragrancessa@gmail.com
Website: https://vayrosa.co.za/

Please include your order number so we can assist you efficiently.

10. Your Legal Rights

Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded or limited under South African law. Where this policy conflicts with a mandatory legal requirement, that legal requirement will prevail.

Vayro — Elevate Your Everyday.